Back to work

I walked into work with Sheila this morning and learnt that Sara had called in sick. She sounded quite ill, so I hope she makes a full recovery. I had a quick look at the emails, and did the box office returns, before I went into a training course at 10am this morning, with three of my colleagues. The course was about customer retention and included quite a bit of waffle and annoying catchphrases... as I've worked in customer service since I was 22 years old, I do think I know a little bit about keeping customers happy!

The course finished at 1.30pm, and I tried to clear as many emails as I could. Outlook was slow, though, and at times it felt like I was wading through glue! As quickly as I cleared a few emails, more would appear!

It was great to escape at 4pm and head home. On the way, I called Keith to ask him to put the heating on as the weather was awful. It was raining, it was dark and it was cold. Winter is here, there is no doubt! I realised today, though, that in five weeks we will be in Mallorca. I do hope it'll be warmer! I've had no luck booking a Christmas lunch for us, so I think we'll be cooking something in the house we're renting!