I sometimes wonder how much of my life I have wasted by standing in queues, or sitting in traffic, or just generally waiting around. We were in the bank today and as usual, it was heaving. I normally drop mum off outside the bank and drive around for a little while rather than trying to park. Our bank is in a busy shopping centre and it can be hell on earth at times. This morning I dropped her off and she could see the queue stretching to the door, so I found a space and waited with her. The woman in front of us could hear our grumblings of discontent and joined us in our moaning.
One of the staff members was walking up and down asking customers if she could help by directing them to one of those machines that gobbles up your money, but sadly this is not an option for us. The lady we were talking to was almost apoplectic with anger as to why she was prying into customers' business and readily admitted she was a "grumpy old woman"!
We promised that we would write to our Business Manager and moan to him. Who?? He used to go by the name of our friendly Bank Manager, I think, but has long since disappeared in the name of progress and no doubt, money saving efficiency...
It must have been lovely in days of olde when customers were treated with proper respect and courtesy but these are gone now, unless of course, you've just won £56 million!!
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